Posts tagged email

A common misunderstanding.

You don’t hate email. Even MG Siegler doesn’t hate it, even though he thinks he does.

You hate communicating with people unproductively. We can pretend it’s the fault of email, but it isn’t. 

If you didn’t have email, you’d hate voicemail. Or twitter. Or faxes.

What you hate, and what we all hate, is the undisputable need to respond to people who are asking you to do something. This is not going away. Email might make it simpler to send a document, or a request, but the majority of those requests would come anyway.

You don’t need to fix email.

You need to fix your list of responsibilities, and the internal and external understanding of that list of responsibilities.

Stop looking at the trees, in other words. This is a forestry issue.

Sometimes being an eccentric obsessive is the best marketing strategy.
[Email marketing from Gil Scott Heron.]

Sometimes being an eccentric obsessive is the best marketing strategy.

[Email marketing from Gil Scott Heron.]

On the Baffling Durability of Notifications.

Facebook recently updated its iPhone application, and the most disruptive feature, in my estimation, is the inclusion of push notifications as an option.  Up until this point, I’ve received certain Facebook notifications via email, to be sure I didn’t miss important information, invitations, or messages from personal and business contacts.

The thing is, notifications are just that - a notice.  And via email, especially for gmail users like myself, the fact that they exist after reading is somewhat counter intuitive.

Push notifications are perfect for this.  My phone vibrates, and more or less says ‘if you care, check this area of your Facebook account’ at which point I have the option of viewing the content on my phone, or ignoring the message.

This has me reconsidering the point of notification emails.  Email is used not because it fits the job, but because it is constant: nearly everyone has an email address, and they will check it more regularly than they will other messaging platforms.  Where text notifications wouldn’t provide enough utility (for me) a push notification sends home a very clear message - this information should not be durable, and in fact, shouldn’t be sent in a durable medium.

I’ve turned off all of my Facebook email notifications, to see if there is actually a downside for receiving these messages to my phone in a non-durable fashion.  But off the top of my head, this is a simple way to eliminate a lot of the inbox clutter I (and probably you) face on a day to day basis.  Push notifications to a mobile application, from all of my social platforms, would probably cut my email by about 25%.

A short lesson on doing it right.

Maximo Park, one of my favourite bands, had to cancel their North American tour.  Due to scale, email was probably the only feasible way to get the word out on a personal level.

But a handwritten, heartfelt email, seemingly signed by each member of the band?

Showing people that you care matters.  Even if your care is distributed in an automated manner.

A short lesson on doing it right.

Maximo Park, one of my favourite bands, had to cancel their North American tour. Due to scale, email was probably the only feasible way to get the word out on a personal level.

But a handwritten, heartfelt email, seemingly signed by each member of the band?

Showing people that you care matters. Even if your care is distributed in an automated manner.